Other Individual Issues

What is the issue?
What are the consequences if it is not resolved?
Is there a training issue?
Surround with good.
Focus on the situation.
- It’s not about who, it’s about what and why.
- What needs to be changed? (e.g. behavior, process)

Choose best time.
Describe situation from your perspective and review expectation vs. performance.
Ask the individual to describe their perspective.
You need to have agreement regarding solutions.
- Buy-in is good but depending on situation you may have to use authority.
Review actions (deadlines and commitments).
Encourage camaraderie/collaboration.
Explain performance or behavioral expectation.
- Describe difference between actual and expectation.
- Explain how this affects performance.
Never take anything you cannot replace!
- Maintain self-confidence and self-esteem.
Set follow-up actions.

Return to the Keys Page to see how to work through other issues with your team or individuals.

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